SERVICE

There is nothing more annoying than spending money on the latest technology only to find it doesn't work and that no one wants to repair it. HomeCinemaTv are aware of the failings of many of our competitors so are committed to provide the best after sales service. Our preference is to repair everything ourselves rather than use the Manufacturer or their agents as in our experience, we are more committed to keeping you happy so do a better job. We are approved to repair all the tube televisions that we sell and the majority of the plasma and lcd panels. Few of our competitors can make this claim.

Our staff have many years experience in dealing with initial set up problems and work alongside engineers who can also help resolve many more technical problems over the phone.

Product Guarantee
All of our goods are supplied with a minimum of a 12 months parts and labour guarantee starting from the day of delivery.

In event of a fault within the guarantee period
In event of a fault we recommend that you initially consult the instruction manual which is provided with your product, there is normally a frequently asked questions section at the back of the manual which often resolves what was thought to be a problem.

If the fault persists please email us at webservice@homecinematv.co.uk or call our help line on 08712 313120 so that we can provide immediate assistance.

If this fault is within 28 days of purchase we will either arrange to collect the goods and exchange them, or if you would prefer issue you with a full refund.

If the fault is after 28 days of purchase but before the expiry of the guarantee, we will, at our discretion, either collect the item from your house for inspection and if necessary carry out a repair at our service centre or we will instruct an engineer to inspect and repair the item in your house.

It is your responsibility to pack the goods adequately for our collection as HomeCinemaTV will not accept any responsibility for damage caused by inadequate packaging.

It is important to note that if HomeCinemaTV incurs a charge for service or carriage for an item that is not faulty then we reserve the right to charge this amount to you.

In event of a fault outside the guarantee period
If the fault occurs after the expiry of the manufacturer's or extended guarantee then we will offer you a chargeable repair service.

We recommend that you consult the instruction book provided with your product and pay particular attention to the Frequently Asked Questions in the back.

Statutory Rights
Please note that our service pledge does not affect your statutory rights.